Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.
We won’t name names, but we will tell you the exact framework we used to:
• Evaluate vendors the right way
• Offboard with professionalism
• Onboard with confidence
• Set expectations for support, communication, and service from day one
If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.
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#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness
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Connect with us!
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MSP Unplugged
https://mspunplugged.com/
Rick Smith from Renactus Technology
www.renactus.com
Email: rick@mspunplugged.com
Paco Lebron from ProdigyTeks
www.prodigyteks.com
Email: paco@mspunplugged.com
Corey L Kirkendoll from 5K Technical Services
www.5ktech.com
https://linkedin.com/in/coreykirkendoll/
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