Growth & Operations Episodes

🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business. Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean...

🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What Yo...

🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real journey building and turning around a struggling managed service provider. From early challenges and tough pivots to creating a thriving MSP that specializes in supporting creative agencies, PR firms, Apple-centric environments, and Google Workspace — this conversation is packed with practical lessons for any MSP owner feeling stuck. If ...

Michael Amiri joins MSP Unplugged to break down the emerging model of MSP-as-a-Service (MSPaaS) — a game-changing approach that’s helping MSPs scale faster, reduce operational overhead, and deliver better outcomes to clients. In this episode, Michael shares: What MSP-as-a-Service really means and why it’s gaining traction in 2026 How MSPaaS differs from traditional managed services models The biggest benefits and challenges of adopting an MSP-as-a-Service delivery model How MSPs can leverag...

Antwine Jackson, Founder & President of Enitech Solutions, joins MSP Unplugged to share his powerful journey from the early startup days to building a recognized, multi-office managed services provider in North Carolina. In this episode, Antwine opens up about: The real challenges of the first 1–3 years — cash flow, finding clients, and building credibility Key pivots that helped him move from break-fix to a thriving managed services model How he scaled Enitech Solutions to multiple location...

Derrick Wlodarz, Founder & President of FireLogic, returns to MSP Unplugged for a deep dive into long-term MSP growth and the power of strategic partnerships. In this returning guest episode, Derrick shares: What’s changed at FireLogic since his last appearance How he’s scaled the business over 15+ years from startup to a respected Chicago-area MSP The evolution of his approach to vendor and technology partners How to choose, manage, and get real value from partnerships (without partner sprawl)...

Ron Cervantes, Founder and President of C Solutions IT in Orlando, Florida, joins MSP Unplugged to share his journey from corporate IT Director (managing IT for one of the largest transportation companies in the U.S.) to building and scaling a successful managed services provider. In this episode, Ron opens up about: Transitioning from enterprise IT to running his own MSP The early struggles and key pivots that helped him grow C Solutions IT Lessons learned serving small and mid-sized busine...

Pierre Anyansi of Any IT Support sits down with us to talk about his journey from network security engineering to founding a boutique IT company focused on proactive support, secure remote solutions, and helping small businesses grow through technology. We explore the “farming technology” philosophy, balancing home and business clients, turning education into prevention, and fortifying your own operations while supporting others. A raw, relatable conversation full of real-world lessons for MSP o...

In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his journey from enterprise information security to launching his own MSP in 2018, driven by frustrations with corporate IT and a passion for serving small to mid-sized businesses. Key highlights: Turning "human firewall" training from a checkbox into real incident reduction (with surprising client stories & metrics) Shifting from break-fix to...

Paco’s back in the studio after a packed stretch — welcome to the first episode of MSP Unplugged's return! Catch up on the latest: Quick tips & tricks: Affordable branded backups with Aaron's Auto Glass Fabs (just $66!), seamless data migration via SQLBackupAndFTP, and troubleshooting ControlOne VPN/DNS issues. Big updates at ProdigyTeks: Ditching bundled Microsoft costs (saving thousands!), shifting from flat IG tiers to flexible Service Desk, NOC, and SOC offerings — now with built-in legal...

Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he’s been up to, his thoughts on the MSP industry today, and insights from his journey. Don’t miss this nostalgic and informative conversation for tech enthusiasts and MSP pros alike! MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks:Powered by MSP Owners Group Email: paco@mspunplugged.com Jo...