Pierre Anyansi of Any IT Support sits down with us to talk about his journey from network security engineering to founding a boutique IT company focused on proactive support, secure remote solutions, and helping small businesses grow through technology. We explore the “farming technology” philosophy, balancing home and business clients,…
Co-host Rick Smith drops in for a reflective deep dive: Recent pivots that reshaped his MSP (and why some changes hurt before they helped), key lessons from the past year, and his no-BS predictions/advice for MSPs finishing Q1 strong and crushing the back half of 2026. If you're debating a…
Podcasting is not about being famous. It is about being relevant. In this episode, Jose Torres of Dimelo Media and Paco Lebron talk about how storytelling helps MSPs build trust, create community, and stay top of mind. If you have ever wondered whether your MSP should start a podcast or…
In this insightful episode of MSP Unplugged, host Paco Lebron welcomes Degly Mendez, CEO of Avanzar IT Systems (South Pasadena, CA) and Vice Chair of the GTIA ISAO Advisory Group. Degly shares his journey into MSP leadership, his focus on cybersecurity for small/mid-sized businesses, and practical ways to make education…
In this return episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks—a nationally recognized NYC-based MSP honored on MSP 501 list multiple years running. Marcial opens up about the real "strifes" of leadership: Building and evolving Xperteks from startup to award-winning firm—what unexpected…
In this episode of MSP Unplugged, host Paco Lebron sits down with Sean Inman, CISSP, Founder & CEO of Inman Technologies in Fort Worth, TX. Sean shares his journey from enterprise information security to launching his own MSP in 2018, driven by frustrations with corporate IT and a passion for…
In this episode of MSP Unplugged, host Paco Lebron sits down with Chris Cool, Founder and CEO of Cool Technology Group Inc., a Houston/Texas-based managed IT services provider specializing in cybersecurity, cloud solutions, remote/on-site support, and more for small to medium businesses. Chris shares his inspiring journey—from his days as…
Paco’s back in the studio after a packed stretch — welcome to the first episode of MSP Unplugged's return! Catch up on the latest: Quick tips & tricks: Affordable branded backups with Aaron's Auto Glass Fabs (just $66!), seamless data migration via SQLBackupAndFTP, and troubleshooting ControlOne VPN/DNS issues. Big updates…
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he’s been up to, his thoughts on the MSP industry today, and insights from his journey. Don’t…
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he’s been up to, his thoughts on the MSP industry today, and insights from his journey. Don’t…
Discover how industry veteran Larry Meador, Cavelo’s new Channel Chief, is transforming the MSP channel. Cavelo empowers Managed Service Providers with a unified Attack Surface Management and Data Security Posture Management platform—offering automated data discovery, classification, vulnerability management, and compliance-ready solutions. Built for MSPs and MSSPs, Cavelo helps partners reduce…
Join us live right before we ring the new year as we reconnect with Jeff Halash, former host of the Computer Repair Podcast and MSP Unplugged. After four years away, Jeff shares what he’s been up to, his thoughts on the MSP industry today, and insights from his journey. Don’t…
Live on Christmas Eve: Network Upgrade Insights! Join us as our very own John Dubinsky joins the podcast to discuss our journey from Araknis to UniFi network equipment. We’ll cover practical tips, smart tricks, and key lessons learned while adopting the new UniFi stack. Perfect for MSPs and IT pros…
Join us on Black Friday for an MSP Unplugged LIVE as we dive deep into the journey from startup to success in the Managed Services world. In this episode, we share real stories, hard-earned lessons, and actionable strategies that helped us build and grow thriving MSP businesses. Whether you’re just…
Join us on Black Friday for an MSP Unplugged LIVE as we dive deep into the journey from startup to success in the Managed Services world. In this episode, we share real stories, hard-earned lessons, and actionable strategies that helped us build and grow thriving MSP businesses. Whether you’re just…
📍“XTIUM’s CEO Russ Reeder shares his vision for scaling the company both organically and through strategic mergers and acquisitions. Discover how AI is shaping their future and the journey that propelled them to rank #9 on the prestigious MSP 501 list. Recorded live at the MSP Summit in Orlando. 🔗…
Marcial Velez from Xperteks shares inspiring stories and unveils innovative solution live from the MSP Summit. 📍 Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the summit: MSP Summit 2025 Overview: https://themspsummit.com/ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email:…
Justin Gilliam of Bacheler Technologies shares his journey into the MSP space. From early challenges to building a thriving business. Tune in to hear how he carved his path and what’s next for his MSP adventure. 📍 Recorded live at the MSP Summit in Orlando. 🔗 Learn more about the…
In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic direction Informa is taking to elevate the Channel Partners Expo and MSP Summit. 🎙️ Topics Covered: Kelly’s path to leadership in the channel space How Informa is…
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSPs simplify and strengthen their security stack through an all-in-one platform approach—empowering providers to deliver enterprise-grade protection with ease and efficiency. __________________________________ Connect with…
In this episode of MSP Unplugged, Kevin Lancaster from Channel Program joins us to introduce Better Tracker, a new tool aimed at helping MSPs manage vendor relationships more efficiently. Designed to address common frustrations around tracking vendor interactions, Better Tracker is positioned as a potential solution for improving workflow and…
We’re back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we’re kicking things off with a full recap episode. In this laid-back session, we catch you up on everything we’ve been working on—both personally and professionally. From summer takeaways to future goals, hear what’s…
In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how GTIA is shifting from certification-focused roots to becoming a purpose-built, community-first nonprofit dedicated to helping MSPs, vendors, and IT professionals thrive.…
In this live episode of MSP Unplugged, we catch up with Ken Patterson from Todyl, recorded on-site at PAX8 Beyond. Ken shares how Todyl is helping MSPs simplify and strengthen their security stack through an all-in-one platform approach—empowering providers to deliver enterprise-grade protection with ease and efficiency. __________________________________ Connect with…