🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and…
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. 💡 Key Takeaways:…
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the…
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Corey L Kirkendoll from 5K…
Join us as we discuss the future of TechCon Unplugged and where to find Corey, Rick and myself in 2025
In this episode, we discuss how and when we use automation to streamline operations in our MSP. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/ AFFILIATES…
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part…
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com…
In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/ AFFILIATES &…
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping…
In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights…
This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical…
In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology…
In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspnplugged.com Corey L…
In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/…
On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspnplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/…
Explore the advantages of 'Unplugging' from your business at TechCon Unplugged. Dive in with Paco Lebron and Juan Fernandez as they explore the ways TechCon Unplugged can boost your business. Tune in for the live stream—you might be surprised by who drops in!
On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll…
Join us this evening for a lively and insightful discussion on how networking and continuous education can transform your business.
On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll…
Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections.…
On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with…
On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussion that…
Haven't purchased your ticket to hashtag#TechconUnplugged? Hear what other MSPs are saying about last year's event! Meet like-minded professionals and access invaluable tools for your business growth. Have a fantastic time networking and learning from each other. Get your tickets now and be part of the Unplugged experience that will…
