In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?", this time we’re talking about what we’re doing to…
Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why…
In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset…
Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we…
In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365…
In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it’s time to part ways with a vendor. Whether it’s poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning…
In this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn…
Special guest Dean Reid joins us for a talk about OpenText Security! 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com…
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like…
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients.…
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced…
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Corey L…
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule,…
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and…
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. 💡 Key Takeaways:…
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the…
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Corey L Kirkendoll from 5K…
Join us as we discuss the future of TechCon Unplugged and where to find Corey, Rick and myself in 2025
In this episode, we discuss how and when we use automation to streamline operations in our MSP. __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/ AFFILIATES…
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part…
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com…
In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks www.prodigyteks.com Email: paco@mspunplugged.com Rick Smith from Renactus Technology www.renactus.com Email: rick@mspunplugged.com Corey L Kirkendoll from 5K Technical Services www.5ktech.com https://linkedin.com/in/coreykirkendoll/ AFFILIATES &…
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping…
In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights…
