MSP Leadership Lessons from Nancy Henriquez – Head of Community at MSP Unplugged

🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged.

Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture.

Whether you're a solo operator, running a 5-15 person shop, or feeling stuck at the $1-3M plateau, this conversation is packed with practical advice tailored to bootstrapped MSP owners.
What You'll Learn:

* How Nancy built and exited award-winning MSPs (including MSP 501 recognition)
* Breaking the break-fix cycle and building repeatable processes
Leadership, team building, and avoiding burnout as a small MSP
*The power of community and why it matters more than ever in 2026
Insights from Pax8 Beyond and the evolving MSP landscape with SuperOps

👉 Resources & Links:

Connect with Nancy: https://www.linkedin.com/in/nancyhenriquez/
MSP Unplugged Community: mspunplugged.com
Nancy's Book / Speaking: nancyhenriquez.com
TechCon Unplugged Tickets: https://techConunplugged.com

If you're an MSP owner with under $3M in revenue and fewer than 20 employees, this episode is for YOU. Drop your biggest takeaway in the comments!

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